Healthcare AI Intake
AI Intake for Healthcare Clinics
Answer calls 24/7, capture patient details, book appointments, and keep your intake records organized automatically.
- 24/7 appointment capture
- Intake questions based on your clinic rules
- Booking + confirmations + reminders
- CRM updates with notes and outcomes
Built for clinics that want fewer missed calls and smoother scheduling
What you get
A patient-friendly intake and booking flow that reduces missed calls, improves scheduling, and keeps your records organized.
24/7 appointment handling
Capture after-hours calls and help patients book without waiting.
Structured intake questions
Collect symptoms, preferences, and key details using your clinic rules.
Scheduling + reminders
Auto confirmations and reminders to reduce no-shows and back-and-forth.
CRM updates and routing
Patient records, notes, and outcomes are logged for quick staff action.
The AI intake flow, step by step
Every inbound call moves through a structured, intelligent workflow, from the first ring to a confirmed appointment in your calendar.
Intake
01
Patient Calls
Inbound call received
02
AI Answers
Instantly, 24/7
03
Emergency Check
Route urgent cases to staff
04
Service Identification
Imaging type, reason for visit
Verification
05
Referral Verification
Confirm referral details
06
Patient Info
Name, DOB, health card
07
Insurance Check
Coverage & billing details
Booking
08
Appointment Booking
Slot selected & confirmed
09
Availability Check
Real-time calendar query
Confirmation
10
Prep Instructions
Sent via SMS or email
11
Confirmation Sent
Appointment details to patient
12
Staff Notified
Summary routed to your team
The entire flow is customized to your clinic's intake rules, referral requirements, and scheduling system.
Case study
From 8-12 missed calls a day to near-perfect capture
How a busy diagnostic imaging center in downtown Toronto stopped losing thousands of dollars a week, without adding headcount.
Client
Downtown Toronto Diagnostic Imaging Center
The challenge
- 8-12 appointments lost daily to voicemail
- $4,000-8,000/week in unrecovered revenue
- Staff overwhelmed during peak hours
- No coverage after hours or on weekends
The solution
- Synosys AI Intake System deployed on main line
- Referral verification + patient info collection
- Real-time availability check and booking
- Auto prep instructions + staff notifications
“We were losing patients every day and didn’t even realize the full cost. Within two weeks of going live the team stopped worrying about the phones.”
98%
Call capture rate
Up from about 60% with staff-only handling
$12-16K
Revenue recovered a month
Previously lost to missed calls
+18%
More bookings
Month over month after go-live
8-12
Appointments saved a day
That were going to voicemail
See it on your calls.
Free 20-minute audit
We look at how your calls get answered today and where people slip through.
Frequently asked questions
How does an AI intake assistant help a clinic?
It answers calls and inquiries 24/7, captures patient details, asks the right intake questions, books appointments, and routes the summary to your team for fast follow-up.
Can it handle new patients vs existing patients differently?
Yes. It can follow different flows, ask different questions, and offer different booking options based on whether the caller is a new or existing patient.
Can it book appointments and reduce no-shows?
Yes. It can book into your calendar and trigger confirmations, reminders, and pre-visit instructions via automation workflows.
What about privacy and sensitive information?
We design the intake flow to collect only what's necessary and route information securely into your tools. If you have specific compliance needs, we tailor the workflow accordingly.